Introduction
At https://camps.mahakumbh.in, we understand that plans can change, and we aim to be as flexible as possible with our cancellation and refund policy. This policy applies to Accommodations, Camps, Homestays, All tour packages and or any services sold through our website or directly offline by us.
Cancellation by the Customer
If you need to cancel your booking, please inform us as soon as possible. The following cancellation fees will apply, based on the number of days before your scheduled arrival:
- If cancelled before 1st November 2024, 100% refund will be processed.
- If cancelled between 1st November 2024 to 31st December 2024, 75% refund will be processed.
- If cancelled between 1st January 2025 to 10th January 50% refund will be processed.
- If cancelled after 10th January 2025, no refund will be processed.
- Please note, there will be transaction charges as charged by the payment gateways and banks which will not be a part of the refund and will be deducted.
Changes to Bookings
If you wish to change your booking in any way, we will do our best to accommodate your requests. However, changes are subject to availability and any additional costs incurred due to the change.
Cancellation by Us
In the unlikely event that we must cancel your tour package due to unforeseen circumstances, we will offer you the choice of:
- A full refund of all monies paid, or
- An alternative tour package of comparable standard, subject to availability.
Refund Processing
Refunds will be processed within 30 to 60 days of the cancellation request. The refund will be made using the original payment method, unless otherwise requested by the customer.
Force Majeure
We will not be liable for any failure to perform our obligations under this agreement if such failure is caused by events outside our reasonable control, including but not limited to acts of God, war, government regulations, disasters, strikes, civil disorder, or curtailment of transportation facilities. In such cases, we will not provide a refund but will offer a credit for a future booking.
Insurance
We strongly recommend that all customers purchase comprehensive travel insurance to cover cancellations, medical expenses, personal accident, personal baggage, money, and public liability before traveling.
Amendments to the Policy
We reserve the right to amend this refunds and cancellation policy at any time. Any changes will be posted on our website and will take effect immediately.
Contact Us
For any queries regarding our refunds and cancellation policy, please contact us through the details provided on our website. This policy aims to offer a fair and transparent process for handling cancellations and refunds, ensuring peace of mind for our customers planning to attend the Maha Kumbh Mela 2025.